Display Framework

PF2

Head

Introduction

Companies

Overview

Pragmatic EC

Licensing

Training

Certification Courses

Focused Workshops

Options

Pragmatic Publishing Platform

Overview

Design

Frameworks

Overview

Prominent EA Frameworks Strengths and Weaknesses

Available Now

PEFF Enterprise Fundamentals

Why Use It

POET Enterprise Transformation

Overview

Why Use It

Operating Model

PEAF Enterprise Architecture

Overview

Why Use It

Logical Model

PTMC Transformation Maturity

Coming Soon

►

PEEF Enterprise Engineering

Comparisons

TOGAF

Zachman

Missing Perspective and Model

Adoption

Overview

Mapping

PEFF

Head

Language

Basics

I Didnt Mean What You Heard

What is a System

What is an Enterprise

What is Transformation

What is a Framework

Theory or Practice

Colours

What is Business Architecture Enterprise Architecture Solution Architecture

Pragmatic

Ontologies

Structural

Transformational

MAGIC and MAGMA Derivation

Enterprise

Department Percentages

Adoption

Overview

Detail

Guidance

Iterations

Measures

PTMC

The First Step is NOT the Hardest

Measures PTMC

Motivation

70 of All Change Initiatives Fail

Enterprise Viability

Sage Words

Basic Premise

The Transformation of Transformation

What Your Transformation Capability Looks Like

Building the Machine that Makes the Machine

Culture

Demotivation

Dont Throw The Baby Out With The Bathwater

Domain Blindness

The Red Pill

Timing Paradox

Management Workers Paradox

Process Paradox

Unconscious Degradation

The Drowning Children

Measures PTMC

Measures PTMC

Measures PTMC

PF2

Appendix

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Fundamentals - Certification Training 1 - Fundamentals

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PF2>Frameworks>Coming-Soon>POES-Support ◄◄◄

►►► PF2>Frameworks>Coming-Soon>PEEF-Enterprise-Engineering

We can also see that Support is defined by MAGIC. The Phases, Disciplines and Artefacts are all related to Support. This is the Capability that POES helps to structure. POES effectively defines the Conceptual Operating Model for Enterprise Support.

Within your Enterprise, Support is using an Operating Model - whether it is good or bad, documented or not.

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►►► PF2>Frameworks>Coming-Soon>PEEF-Enterprise-Engineering

Keypoint	Adopt this component by...
POES allows you to Strategically guide the Tactical changes, to the Support capability of your Enterprise.	C-Suite: Mandate the use of POES to Strategically guide, Tactical changes to the Support capability of your Enterprise.

Questions to ponder...

What Operating model do you use for Support?

Do people know what it is?

Is it fit for purpose?

If not, who is Accountable for improving it?

Who is Responsible for improving it?

Does your Support capability support many things or only IT?

Do you have duplicate Support capabilities (first and second line) one for internal IT and one for customer’s problems?

If so, why?